This policy describes how Westford Tradelink Private Limited dispatches and delivers goods. Specific delivery terms in an order confirmation, proforma invoice or contract take priority over this policy.
1. Domestic Delivery
We deliver across India through our logistics partners and transporters, or the buyer may arrange collection from our warehouse. Delivery terms (ex-warehouse, FOR destination or door delivery) are confirmed for each order.
2. Dispatch Timelines
- Ready-stock items: usually dispatched within 2–5 working days of order confirmation and receipt of payment.
- Procured or imported items: as stated in the order confirmation, depending on supplier lead times and shipping schedules.
Delivery dates are estimates and may be affected by transport availability, weather, regulatory checks or other events beyond our control.
3. Freight Charges
Freight, loading, insurance and handling charges are quoted separately unless included in the price. Unloading at the destination is the buyer's responsibility unless agreed otherwise.
4. Documentation
Every consignment is shipped with a tax invoice, e-way bill (where applicable) and lorry receipt or courier docket. Buyers must provide accurate GSTIN and delivery details.
5. International Shipments
Export and import shipments are made on the Incoterms agreed in the contract (for example, EXW, FOB, CIF or DAP). Customs clearance, duties, licences and destination charges are allocated as those Incoterms provide. Transit times depend on the shipping line or airline, the route and customs processing.
6. Risk and Insurance
Unless agreed otherwise, risk passes to the buyer when the goods are handed over to the buyer or its carrier. Transit insurance can be arranged on request at the buyer's cost.
7. Inspection on Receipt
Buyers should inspect consignments on arrival and note any visible damage or shortage on the delivery document. Claims must follow our Returns & Cancellation Policy.
8. Contact
For dispatch or delivery questions, email contact@westford.website, quoting your order or invoice number.